Listening to our Residents
One of the most important keys to the operation of a property is the establishment of a good resident relations program. In 1998, our Customer CARES Program was established to ensure that our residents have the ability to communicate openly and thoroughly about both positive and negative issues at their communities. It’s our belief that it’s the management company's responsibility to have satisfied residents. This can only be accomplished by maintaining open lines of communication and responding to residents needs in a timely manner.
Our Customer CARES Program
The Customer CARES program consists of two components:
The CARES hotline provides residents with an opportunity to voice their compliments or concerns. The information from the Customer CARES Hotline is transferred to the Regional Vice President and Regional Manager so they can assist that Resident in a timely manner. Our Customer CARES Program also surveys each Resident on a bi-annual basis and provides a variety of comments cards to allow for consistent feedback throughout the entire year.